SMS Consent & Opt-In

Effective Date: August 12, 2026

Sparkle Service Alerts is an automated customer-service messaging program for customers. It sends only transactional texts about a customer's cleaning: request received, cleaning confirmed, schedule changed, cleaner unavailable or replaced, cleaner on the way, job canceled by Sparkle, and payment links or actions. It does not send marketing or promotional texts, cleaner alerts, or admin alerts.

Program Name

Sparkle Service Alerts

How Users Opt In

Guest customers can opt in on the booking form at https://sparklecleaning.app/request by entering a phone number and checking a separate, unchecked SMS consent box.
Customers can separately opt in while creating an account by checking the optional, unchecked SMS consent box. Accepting the account terms does not opt a customer in.
Signed-in customers can enable or disable customer-service texts in their profile. Turning the preference off also revokes SMS consent on their existing Sparkle jobs.
For an admin-assisted phone booking, an admin may enable customer alerts only after the customer affirmatively agrees. The admin records that choice with the single service-text checkbox and turns it off when the customer declines.
Every opt-in control requires an affirmative customer action.
Consent is not a condition of purchase. Users can book without SMS consent.
Consent is not transferred, sold, or shared for third-party marketing.

Consent Language Shown to Users

I agree to receive automated customer-service text alerts from Sparkle about my cleaning, including request receipt, cleaning confirmation, schedule changes, cleaner availability or replacement, cleaner on the way, cancellation by Sparkle, and payment links or actions. Message & data rates may apply. Message frequency varies. Reply STOP to opt out, HELP for help. Consent is not required to make a purchase.

Message Frequency

Message frequency varies based on active bookings and account activity.

Rates and Help

Message and data rates may apply. Reply STOP to opt out and HELP for help at any time.

Sample Messages

Sparkle: We received your cleaning request for [date] at [time] at [address]. Reply STOP to opt out, HELP for help.
Sparkle: Your cleaning with [cleaner_name] is confirmed for [date] at [time]. Reply STOP to opt out, HELP for help.

Support Contact

Phone: (586) 292-3450
Email: sparkleservicesbilling@gmail.com